Accomplished Operations Manager with a proven track record of driving operational excellence, process re-engineering, and risk governance in Insurance and E-commerce industries. Through my strategic leadership skills and stakeholder relationship management, I have successfully transitioned 7+ global processes, onboarded 500+ resources, and earned a reputation for navigating ambiguities, challenges, and simplifying operations/compliance processes by implementing risk and control assessment mechanisms. I am passionate about enhancing customer experiences by focusing on quality, cost and delivery, while also mitigating risks.
Risk-based control frameworks, internal audit, change management, project management, SLA charter establishment, capability development, inclusive hiring, transition projects, program management, stakeholder engagement, and data-driven solutions.
Rent this identity for $5/month